Sample Business letter format for Request
We have received your request regarding the complaint about the laptop that makes you to work slower.
For diagnosing what the problem with the laptop which made it to slow down its process we need 2 days of time to work on it. After diagnosing the problem it will take 2 more days to get repaired.
After that for shipping it needs 3 to 4 days to come to your address. We really apologise for it and we request you to wait for 8 days to the maximum.
If we can diagnose and repair it within 2 days we can deliver you the product within 6 days. We request you to wait till that.
Thank you for your invaluable support,
Addressee name and signature